Dispatch Service Representative
We’re looking for exceptional dispatchers to help us achieve profitable revenue.
As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.
RESPONSIBILITIES
- Evaluate customer calls and assign the best technician to each service appointment.
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuing proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
REQUIREMENTS
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Passionate about Five Star Plumbing Heating Cooling and Electrical and loves the brand.
- Ability to build trust, diffuse conflict and hold others accountable.
- Bachelor degree or equivalent is a plus.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Don't Just Take Our Word
See What Your Neighbors Say About Us
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"Highly recommend!"
Hard working, efficient, conscientious, and a pleasure to work with.
Deborah T. -
"Extremely knowledgeable and efficient"
He really made a great first impression of the company for me.
Jennifer S. -
"Amazing!!"
I can’t express how amazing this company is. We used them for our HVAC and now a new water heater.
Andre D. -
"Great From Start to Finish"
Mike and Hayden were knowledgeable, professional, and did a great job replacing my AC and heat. I highly recommend Five Star and would not hesitate to call them again for service.
Michael B. -
"Could not be more pleased!"
Quality work done on short notice, and Hector, the plumbing technician, was extremely efficient, professional and friendly.
Ron F. -
"Efficient and friendly"
He answered my call right away and kindly talked me through how to do a hard reset. Resolved within 10 minutes!
Pa D. -
"Seamless and professional"
Well deserved 5 Stars for not only their professionalism but also their great customer friendly service.
Edward A.
